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How to Write a Good Report

✍️ Clear, specific title

A short title that names the problem — "Cannot generate monthly reten" beats "Problem"

🎯 One issue per report

Keep each submission to a single issue or request so it can be routed and tracked cleanly

🧭 Straight to the point

Say what you did, what you expected, and what actually happened — name the page, clinic, or code involved

📎 Add evidence

A screenshot or the exact error message helps us reproduce and resolve it faster

What Happens After You Submit

1. Confirmation

You'll see a success message with a reference number — save it (screenshot or copy) so you can quote it if you follow up

2. Review & Assignment

Our team reviews your submission and assigns it to the right person

3. Response & Resolution

Staff with a portal account can sign in to track progress; otherwise quote your reference number when you follow up