Outpatient Department Operations Hub

The Outpatient Department (JPL) is the primary care gateway at Klinik Kesihatan Bandar Maharani. It serves as the central entry point for acute consultations, chronic disease follow-ups, health screenings & routing to OPD-linked services.

KKBM Ext Building

Waiting Area OPD, KKBM

Registration Counter, KKBM

Registration Process

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OPD Anchor Pages

Patient Journey

Front-door patient flow from triage and registration to consultation, linked services, appointment, pharmacy, referral, or discharge.

Documentation Standards

CCMS template selection, documentation checkpoints by journey stage, order creation, checklist rules, and coding requirements.

Appointment & TCA

SystmOne rota, TCA cards, MyVAS/MySejahtera sync, slot limits, and linked-service follow-up handling.

Referral & Escalation

Internal referral, specialist referral, ED transfer, Room 8 escalation support, and sensitive case handling.

Special Considerations

Front-door exceptions, clinical safety overrides, infection control, vulnerable populations, and operational edge cases.

KKBM Organisation Structure

Organizational structure, leadership hierarchy, and unit teams.

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Scope of Services

Acute Primary Care

Management of acute non-fever cases, walk-in consultations, and immediate medical attention

Chronic Care

Follow-up care for HTN, DM, dyslipidemia, and mental health with standardized protocols

Health Screenings

Cancer screening, PEKA B40, pre-employment check-ups, premarital and wellness assessments

Mental Health

Mental health screening, basic management, and GAD-7/PHQ-9 assessments

Procedures

Minor procedures, ECG, nebulization, wound dressing, and diagnostic support

Referrals & Reports

Internal referrals, specialist referrals, medical reports, and documentation services

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OPD Patient Journey Snapshot

1

Triage & Registration

Patient arrives at Triage Counter A for initial screening, then proceeds to Registration Counters 12–15 where a queue number is assigned.

2

Vital Signs & Screening

Vital signs are recorded at Counters 17-1 to 17-3 using the JKN Assessment & Procedure Template. Brief screenings such as BSSK, NHSI, or PEKA B40 are conducted when indicated.

3

Doctor Consultation

Consultation takes place in Rooms 1–6. The doctor uses condition-specific templates, performs clinical assessment, and documents findings in SystmOne.

4

Investigations & Procedures

If indicated, the doctor orders blood tests, X-ray (Room 7), ECG, or minor procedures (Room 8) via SystmOne and updates the patient checklist.

5

Treatment & Follow-up

Medications are prescribed through CCMS–PHIS integration. The patient proceeds to Counter 17A for appointment scheduling, then to the Pharmacy for dispensing before discharge.

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