How to View Records from Another Unit

Quick Answer

Open the patient's Patient Summary and scroll through the Encounter History. All encounters from every unit appear in chronological order regardless of which department entered them.

What Problem Does This Solve?

You need to review care provided by another unit (e.g., NCD clinic, lab, pharmacy) to avoid duplicate prescribing, check prior results, or understand the full clinical picture before your own consultation.

Before You Start

Prerequisites

• Access to the patient record you are reviewing
• Role-based access to the relevant clinical nodes (most clinical roles have this by default)
• Patient consent or legitimate clinical reason to access the record

Viewing Records from Another Unit

1

Open the Patient Summary

Navigate to the patient's main profile screen

1. Search for the patient using Patient Search (Ctrl + F) or open them from the Appointment Ledger.
2. Open the Patient Summary screen.

2

Scroll Through Encounter History

All unit encounters appear in one chronological timeline

1. In the Patient Summary, locate the Encounter History section.
2. Scroll through the list — entries from all units (OPD, NCD, MCH, Pharmacy, Lab) appear in chronological order.
3. Look for the unit identifier or encounter type label on each entry.

3

Click Any Encounter for Full Details

Diagnoses, prescriptions, and notes from that visit

1. Click the encounter you want to review.
2. View the full details including:
   • Diagnoses and SNOMED CT codes
   • Prescriptions issued
   • Investigation orders and results
   • Clinical notes and procedures

4

Check Lab Results and Imaging

Results are visible regardless of which unit ordered them

1. In the patient record, open the Investigations or Results tab.
2. Lab results and imaging reports are visible here regardless of which unit ordered them.
3. Use the filter or search if needed to narrow by date range or test type.

Cross-Unit Continuity

Reviewing prior unit entries before starting your own consultation prevents duplicate prescribing and ensures you have the complete clinical picture.

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Looking Up a National Record (Patient from Another Facility)

If a patient transfers from another MOH facility, their national record may already exist in SystmOne:

1. During registration, search using the patient's NRIC or passport number.
2. If a national record exists, SystmOne displays a matching patient profile.
3. Confirm identity with the patient before merging or accessing the record.
4. Previous diagnoses, allergies, and active medications from the originating clinic will be visible.

Verify Before Acting

Always confirm the patient's identity verbally before relying on data from another facility. Demographics or allergies may have changed since the last visit.